Questions & Answers

Our themes are fully responsive and display beautifully across desktop, mobile and all devices in between.
Yes, it is our duty always to keep the themes and plugins up-to-date and to work with the latest version of WordPress. Currently, our items are developed and fine-tuned for WordPress 4.7.x or higher.
All of our themes and plugins are translation-ready and localized using the GNU framework. It is the common way to translate WordPress core and almost any theme or plugin.
Our products are designed to work specifically with self-hosted WordPress environment; However, based on WordPress.com’s available plans, they only allow Business plan customers to install custom third-party plugins and themes.
You can; However, we can’t guarantee compatibility with every plugin available on the WordPress marketplace. It is always best to test plugins before extensive use.
Currently, our products are a one time purchase.
All payments are handled through our authorized retailer, and we accept all major credit cards, debit cards, and PayPal.​
Our website has a fully fledged affiliate system and for every customer, you refer to us that makes any purchase from our website, you will be paid a 20% commission.
We are unable to accept cash for the purchase of any item. At this time we accept payments via Credit Card and PayPal.
Once your payment is complete you’ll receive an order confirmation email with download link. While this usually happens within minutes, it can take up to 24 hours to process your payment. If you feel your payment has gone through and you still haven’t received a download link, get in touch with us at support@ email address and we’ll make sure you get the files you purchased.
We strive to keep our themes and plugins updated, free of bugs and compatible with the latest versions of WordPress, WooCommerce and our recommended plugins. You can check for theme and plugin updates in your WordPress dashboard.

You can update our paid plugins automatically via the admin panel providing you have activated a valid license key.
We provide lifetime unlimited theme and plugin support to all our customers and users. There is no additional cost.
MyPreview LLC grants each customer one or more non-transferable license(s) to use the software for internal use.
We will only provide support services to the original customer or license holder with a legitimate license key, and consider any other uses of this license key for support queries or usage of the plugin(s) as fraudulent. 

Each license key is valid one year starting from your date of purchase after one year you can continue using your plugin(s), but you will not have access to updates any longer.
Our WordPress themes are licensed under GPL – more info can be found on the GPL here.
Although it is not required, it is still respectful (and appreciated) to purchase a unique instance for each client project – this allows us to continue to create, update and provide support for our themes and plugins.
We don't offer phone or video call support at this time.
Since our shop sells non-tangible digital products that cannot be returned or exchanged, we sadly cannot issue refunds after the purchase is made. Please be sure to thoroughly review the theme demos and our plugin's requirements prior to purchasing.

We only make exceptions with this rule when a specific agreement was made before purchase.
No. You need to find suitable hosting service by your own. We can help you with basic guidance how to install WordPress theme via our support forum.
It is best to reach out directly to your hosting provider for assistance with any server issues.
There is the option to hide our credit in the Footer section of the customizer under Appearance » Customize » Copyright.
We don’t require you (paid customer) to have backlinks to our site although we do appreciate it.
Unfortunately, we can’t offer individual theme or plugin customizations or take on any client projects.
While a working knowledge of WordPress is not required, it will definitely help you get the most out of the theme and plugin.

We’ve provided detailed install and setup articles in our documentation to get you started, however, keep in mind that general WordPress questions are sadly beyond the scope of support we provide.
We want your new website to reflect your unique brand, simply add your logo in the theme customizer under Appearance » Customize » Site Identity.
Unfortunately as everyone’s needs are different, we are unable to upload your content for you.
Child themes are available to download for free. The documentation tutorial explains how to use a child theme.
We release new WordPress themes and plugins every 3 to 6 months.
Be sure to join our mailing list for our latest promos, new products, and helpful resources.


Last updated on: October 06, 2017.